About Us
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Sneaker customization
Production
Every pair of our sneakers is custom made to order according to your specification and undergoes thorough quality inspection before shipping to our customers, for this reason please allow up to 5 business days for your orders to ship.
Shipping
We offer free worldwide shipping with every order, transit times will vary by region but most customers can expect to receive their orders within 6-10 business days after shipment. We consistently track our shipments after the order has been dispatched and will promptly notify a customer if any issues arise during transit such as undeliverable, damaged or lost packages. If you experience any issues that we haven't yet identified, please contact us using our contact form or email us at email@countryflagshoes.com so that we can rectify the situation.
Returns & Refunds
If you have any issues with your products once you've received them please let us know within 14 days so that we can address your concerns. In most cases you will be eligible for a replacement pair of sneakers or a full refund. If you receive a damaged or defective item, contact us at email@countryflagshoes.com and include your order number / picture of the damage or defect, we will respond promptly and provide you with your desired solution. For more information on returns and refunds, please visit our refund policy page.
If you have any more questions you can visit our FAQ page, or contact us at email@countryflagshoes.com