FREQUENTLY ASKED QUESTIONS

1. How long will it take to ship my order?

Orders from our facility typically ship in about 5 business days.

2. How much does shipping cost?

Shipping is always free!

3. How long does shipping take?

Once your order has shipped, package transit time will take between 7-15 business days.  If your order has not arrived within the times stated above, please contact customer service here.

You can keep track of your order at any time by visiting your account dashboard, or following the link provided in your shipment confirmation email.

4. Why is my tracking information not working?

Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.

If you placed your order over 7 days ago and your tracking information is still not available please contact customer support here.  Make sure to have your order number and email that was used to make the purchase when contacting our support team.

5. How can I make changes to my order.

Because orders are custom made-to-order, please request any changes to your order with 6 hours.  You may request changes by emailing us at email@countryflagshoes.com , or via our contact page.  Make sure to have your order number and email that was used to make the purchase when contacting our support team.

6. Order cancellation.

Cancellation requests will be granted if the request is made within 24 hours of purchase.  Please email us at email@countryflagshoes.com or visit our contact page to request your cancellation.  Make sure to have your order number and email that was used to make the purchase when contacting our support team.

7. Refund or Exchange.

You are eligible for a refund or exchange in the following instances; your package was lost in the mail, an incorrect or defective product was received.  To request a refund, email us at email@countryflagshoes.com or visit our contact page.  Make sure to have your order number and email that was used to make the purchase when contacting our support team.

8. Didn’t Receive Confirmation Email.

When an order is placed we immediately email you your receipt. This email (the confirmation email) also contains your order details.  If you did not receive your confirmation email please follow these steps:

Check your spam folder and other email accounts, especially if you checked out with PayPal.
If these don’t work, please click here to contact us.

9. How do I contact customer support?

We are glad to answer any questions that you may have, please contact customer support here, or at email@countryflagshoes.com.

10. Will VAT taxes be charged?

We take care of all VAT taxes for you, so there will be no extra charges upon delivery.